Jeez Dave, what are you really angry about?
At the very least, you could read it as a very well written diary.
At the best, how about Pierz's reflection on how we handle our 'bungled and the botched', as Nietzsche coined them, das verpfuscht und das verpfuscht.
Or are you like Nietzsche, upset with being gifted with celestial intelligence and cursed in the body of an animal which knows it will die?
If so, even he once said, "To Live Is to Suffer, to Survive Is to Find Some Meaning in the Suffering." A shade of the Buddha there.
Maybe just maybe Pierz's brush with a level of listening to an indefinable darkness had him struggling to describe who, or what, had been on the phone.
Lastly, lighten up, Dave.